Changes and Returns
Please note that you can make Returns or size exchanges no later than 14 days from the date of purchase of the product as per the Terms and Conditions of Acquasparta.
For a Size Change request, you must wait for the confirmation email before returning the product.
Once you have submitted your Return or Size Change request follow the steps below:
- Retrieve the prepaid, pre-printed DHL label found in the original packaging and apply it to the package containing the products you want to return.
- Use the tracking code on the label to schedule collection for your item online at www.mydhl.express.dhl. Select a date and location for collection, or drop off your package at the nearest DHL Access Point.
- Once we receive the returned item, it undergoes an internal check.
Once we receive the returned item, it undergoes an internal check. The product will be checked and we will advise you on the outcome of your return and any reimbursement. Return and size exchange are free of charge.
