Changes and Returns

Please note that you can make Returns or size exchanges no later than 14 days from the date of purchase of the product as per the Terms and Conditions of Acquasparta.

Once you have submitted your Return or Size Change request follow the steps below:

  • Retrieve the prepaid, pre-printed DHL label found in the original packaging and apply it to the package containing the products you want to return.
  • Use the tracking code on the label to schedule collection for your item online at www.mydhl.express.dhl. Select a date and location for collection, or drop off your package at the nearest DHL Access Point.
  • Once we receive the returned item, it undergoes an internal check.

Once we receive the returned item, it undergoes an internal check. The product will be checked and we will advise you on the outcome of your return and any reimbursement. Return and size exchange are free of charge.

DO YOU NEED HELP?

You may find an answer in our FAQs. If you wish to enquire about your purchase or to receive further information, our customer service is available via chat from Monday to Friday 10am- 7pm. You can also write us an email .

Restituzione prodotto

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HAI BISOGNO DI AIUTO?

La risposta alle tue domande potrebbe trovarsi nelle FAQ. In alternativa, puoi contattarci in chat, dal lunedì al sabato dalle 10.00 alle 19.00, o scriverci un Mail.

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Product return

Size Change

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Size guide

Matches are always intended to be approximate.

Woman

EU 35 36 37 38 39 40 41
UK 3 3,5 4,5 5,5 6 7 7,5
US 5,5 6 7 8 8,5 9,5 10
CM 23,5 24 24,5 25,5 26 26,5 27,5

Man

EU 39 40 41 42 43 44 45 46
UK 5,5 6,5 7 8 9 9,5 10,5 11
US 6,5 7,5 8 9 10 10,5 11,5 12
CM 26,5 27 27,5 28,5 29 29,5 30,5 31

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DO YOU NEED HELP?

You may find an answer in our FAQs. You can also contact us in chat, Monday to Saturday from 10 a.m. to 7 p.m., or write us an Email.

Confirmation of Return

Dear Customer,

Please be advised that we have taken care of your RETURN.

As soon as your return arrives at our warehouses and is processed, we will send you a confirmation email and the refund will be made to the original payment method.

For more information contact Customer Service.

Confirm Size Change

Dear Customer,

Please be advised that we have taken over your request for a SIZE CHANGE.

As soon as your item arrives at our warehouses and is processed, we will send you an email confirming the shipment of the new requested item.

For more information contact Customer Service.

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