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Changes and Returns

Please note that you can make Returns or size exchanges no later than 14 days from the date of purchase of the product as per the Terms and Conditions of Acquasparta.

For a Size Change request, you must wait for the confirmation email before returning the product.

Once you have submitted your Return or Size Change request follow the steps below:

To return goods you can use the return label inside the package.
You can either deliver the parcel to a DHL point or you can book a home collection by following these steps:

  • Go to www.mydhl.express.dhl and use the Waybill Number on the label to book a pickup.
  • Choose the day, time and place of pick-up or drop off your parcel at the nearest DHL Access Point.

As soon as your item arrives at the location it will be subject to an internal review.
We will send you a confirmation email and the refund will be made to the original payment method.
The refund will be made to the original payment method.
Returns and size exchanges are free of charge.

DO YOU NEED HELP?

You may find an answer in our FAQs. If you wish to enquire about your purchase or to receive further information, our customer service is available via chat from Monday to Friday 10am- 7pm. You can also write us an email .

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    DO YOU NEED HELP?

    You may find an answer in our FAQs. You can also contact us in chat, Monday to Saturday from 10 a.m. to 7 p.m., or write us an Email.

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    Product return

    Size Change

    Confirmation of Return

    Dear Customer,

    We inform you that we have taken care of your RETURN.

    To return the goods you can use the return label inside the package.
    You can deliver the parcel to a DHL point or you can book a home pick-up by following these steps:

    • Go to www.mydhl.express.dhl and use the Waybill Number on the label to book a pickup.
    • Choose the day, time and place of pick-up or drop off your parcel at the nearest DHL Access Point.

    As soon as your item arrives at the location it will be subject to an internal review.
    We will send you a confirmation email and the refund will be made to the original payment method.
    Returns and size exchanges are free of charge.

    For more information please contact Customer Service.

    Confirm Size Change

    Dear Customer,

    We would like to inform you that we have taken care of your SIZE CHANGE.

    To return the goods you can use the return label inside the parcel.
    You can deliver the parcel to a DHL point or you can book a home pick-up by following these steps:

    • Go to www.mydhl.express.dhl and use the Waybill Number on the label to book a pickup.
    • Choose the day, time and place of pick-up or drop off your parcel at the nearest DHL Access Point.

    As soon as your item arrives at the location it will be subject to an internal review.
    We will send you an email confirming the shipment of your new item.
    Returns and size exchanges are free of charge.

    For more information please contact Customer Service.